Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension)

Work experience:

• Minimum of 1 year work experience in customer services / sales related

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

Be able to quickly and accurately understand information that is shared by customers or dealerships and summarize them in an easy-to understand way

Report accurately and without delay by correctly judging urgency and prioritizing accordingly

Polite and up-beat response on the phone

Ability to quickly acquire the necessary technical knowledge regarding features and functions of the company products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way

Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.

Customer Service orientation

Customer Results/Solutions focussed

Customer Expectations Management

Active Listening Skills

Ability to handle queries and objections in a professional manner

Passionate about communication and interacting with people is key to success in this role

Able to receive continuous feedback and work in a fast-paced working environment

Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement

Emotional intelligence and ability to stay calm when customers are stressed or annoyed

Good reasoning and analytical skills

Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

Must be able to speak, read and write in English