Minimum requirement:

• Education: A diploma holder or higher is preferred.

• Minimum of 1 year relevance working experience in a voice channel in customer service

• Communication skills: Excellent verbal and written communication skills are essential for a customer

service representative.

• Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.

• Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.

• Time management skills: Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.

• Availability: Customer service representatives are often required to work flexible schedules, including evenings, weekends, and holidays.

• Sales skills: so some customer service representatives may be required to upsell or cross-sell products and services.

• Training: Provides training for its customer service representatives, which may include product knowledge, company policies, and customer service techniques.

• Experience in telco industry and serving Singapore market will be an added advantage.



What’s on offer:

• A competitive salary with performance-related pay and early morning shift allowance

• A bright, modern, and exciting place to work with excellent facilities.

• Great work culture and supportive colleagues

• Career growth opportunities

• Annual reward and recognition events

• Medical benefits