Gratitude India

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Customer Service Representative- Mandarin Speakers in Ampang

1 - 15 year(s)

Malaysia - Kuala Lumpur . Petaling Jaya . Johor Bahru . Ampang . Batu Arang . Kampong Baharu Balakong . Ladang Seri Kundang . Cyberjaya

2 - 3 Thousand p.m

Job Description

146 candidate(s) have already applied for this Job. Don't miss out. Apply now

Role: Associate/Senior Associate -(NonTechnical)

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Operations / Customer Service / Telecalling

Process: Voice

Key Skills:

Customer Service
Japanese language
Mandarin
Cantonese
Thai
Korean Language

Job Scope:
- Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
- Review Product related moderation from seller and creator to ensure they are within the guidelines
- Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
- Review contents within agreed latency SLA and standards of quality
- Label Videos, Store Content and Text contents as per policy guidelines.
- Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
- Ensure adherence is met on all basic product related training and clear the exams
- Read, review, respond, and document user reports, reviews, and support tickets
- Perform reviews and research to provide excellent policy support
- Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
Requirements:
- Preferable 6 months of related working experience
- Fluency in English and Mandarin languages
- We are open to hiring other languages also like Koreans, Japanese, Khmer, Filipinos etc
- Flexible for shifting schedule and changes along with it
. For Japanese, Korean, Thai, Khmer etc speakers we will arrange for a Visa and Flight tickets with 14 days accomodation. Make sure to complete your applicatin after you click on Apply

You can also Whatsapp us at +601123062671 for more Details

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Akhil Ahluwalia

Recruiter - Gratitude India

View Details

Kuala Lumpur ,

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