Location: George Town, Penang

Salary: RM 2,800 - RM 3,300

Rotational Shift

Qualifications:

Education background:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.

- English Language proficiency at B2 level (reading, writing, speaking, and aural comprehension) [Reference: Common European Framework of Reference for Languages]

Work experience:

- Minimum of 6 months work experience in customer support in any industry.

- Fresh graduates with degrees in disciplines such as English with Communication, English for Professionals, Mass Communication, or related fields are encouraged to apply.

- Call center experience is advantageous but not mandatory.

Required Interpersonal Skills:

- Customer service orientation.

- Results/solutions-focused approach.

- Customer expectations management.

- Active listening skills.

- Professional handling of queries and objections.

- Passion for communication and interacting with people is crucial for success in this role.

- Open to continuous feedback and able to thrive in a fast-paced working environment.

- Positive attitude, willingness to learn, and readiness to go the extra mile for self-improvement.

- Emotional intelligence and the ability to remain calm when dealing with stressed or annoyed customers.

- Strong reasoning and analytical skills.

- Demonstrated critical thinking, proactive attitude, and composed communication in challenging situations.

- Proficiency in speaking, reading, and writing in Mandarin.

Technical Skills:

- Minimum typing speed of 40 words per minute with a 90% accuracy score.

- Computer literate and proficient in Microsoft Windows and Microsoft Office.