Job description:

A customer service representative plays a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers. 

Night Shift.

Roles and responsibilities:



1. Responding to customer inquiries: Addressing customer questions, concerns, and complaints through various communication channels such as phone, email, or live chat in a timely and professional manner.

2. Providing product or service information: Assisting customers by providing accurate and detailed information about products or services, including features, pricing, and availability.

3. Resolving customer issues: Investigating and resolving customer problems or complaints by identifying the root cause, offering appropriate solutions, and following up to ensure customer satisfaction.

4. Processing orders and returns: Assisting customers with placing orders, tracking shipments, and processing returns or exchanges, ensuring accuracy and efficiency.

5. Maintaining customer records: Updating and maintaining customer databases or CRM systems with accurate and relevant information, including interactions, inquiries, and resolutions.

6. Upselling and cross-selling: Identifying opportunities to promote additional products or services to customers based on their needs and preferences.

7. Collaborating with internal teams: Liaising with other departments, such as sales, technical support, or logistics, to resolve customer issues or escalate complex problems when necessary.

8. Following company policies and procedures: Adhering to established guidelines, protocols, and service standards to ensure consistent and high-quality customer service.

9. Continuously improving customer service: Seeking feedback from customers, identifying areas for improvement, and suggesting process enhancements to enhance the overall customer experience.

10. Maintaining professionalism: Demonstrating empathy, patience, and professionalism in all customer interactions, even in challenging situations.

Skills:

1. Strong communication skills.


2. Problem-solving abilities. and a customer-centric mindset are essential.


3. Adaptable, proactive, and having a positive attitude.

Qualifications: 

1. Degree in Finance or Finance Experience


2. CS Experience


3. IT knowledge


4. N1 or N2 for near-native


5. EFSET: B2

Benefits:

1. Base: 6k - 7kMYR


2. Language allowance: 1,000MYR

Immidiate beginner.