Job Description: Customer Service Executive (Taiwan Market)

Position: Customer Service Executive (Fluent in Traditional Mandarin & English)

Location: Johor Bahru & Ara Damansara

Project: E-Hailing & Deliveries Service (Taiwan Market)

Date of Joining: 9th December 2024

Headcount: 40

Nationality: Malaysian ONLY

Key Responsibilities:

Handle inbound calls, live chats, and emails related to customer inquiries, complaints, feedback, and issues regarding the company’s products.

Provide exceptional customer service and ensure accurate, clear information is provided to exceed customer expectations.

Work collaboratively within a team to achieve KPIs and meet service level agreements (SLAs).

Demonstrate proficiency in computer typing and multitasking in a fast-paced environment.

Maintain strong computer literacy and ensure efficient handling of various tasks.

Required Qualifications:

Minimum 18 years old.

Completed SPM, UEC, or IGCSE certificates.

Fluent in Traditional Mandarin and English (both spoken and written).

Working Hours:

Rotational Shifts (24 hours): Must be available to work on weekends and public holidays as required.

Working Days: 5.5 / 6 days per week.

Compensation and Benefits:

Basic Salary: RM 3000

Night Shift Allowance: RM 300

KPI Bonus: RM 400

Overtime: Paid if required

Leave Entitlement:

Annual Leave: 12 Days

Medical Leave: 14 Days

Additional leave details will be provided during the onboarding process.

Training:

Comprehensive training will be provided.

Attractions:

Accommodation: 1 month accommodation provided for outstation employees *Upon request, with a 6-month service bond (ONLY for JB).

Shuttle Bus Service:

Free shuttle bus service is available for employees residing in the following areas:

Tampoi

Skudai

Taman U

Bukit Indah

Gelang Patah

City Square

Larkin

Mutiara Rini