Requirements/Positions: Customer Service Executive (Native Japanese)
Working location: Ara Damansara office ONLY
Shift window: Mon-Sun 24h rotational shift / 8h + 1.5h break
Day off: 2 days off including weekdays, weekends & replacement leave for PH in Malaysia
Employment term: 2 years as per Malaysian Work Permit (renewable)
Languages: Japanese (Native only)
Native Japanese in Malaysia or willing to relocate in Malaysia

Benefit:
• Annual Leave: 12 days
• Sick leave: 14 days
• Compassionate leave: 3 days
• Replacement leave: for working on Malaysian PH
• Medical, dental & life insurance provided (PM care)
• Relocation support in Japanese provided:
-Malaysian Work Permit
-One-way flight ticket to Malaysia
-2-weeks hotel stay
-Airport pickup service to hotel
-Introducing property agent
-Support to find schools for kids
• Free commuter shuttle van service in Ara Damansara
• Bank opening session at office
• Free English lessons at office
• Free coffee machine at office

Job descriptions:
Managing service inquiries & complaint coming from Japanese customers located in Japan via phone calls, email, chat.

Training:
1 month Training conducted in Japanese

Assessment flow:
HR interview (Online/Camera off) > Online test & Ops interview (Online/Camera on) > offer