Customer Service Executive

Qualification: Completed with SPM, UEC, ICGSE certificate  

Language: Mandarin, Cantonese & English

Job Description: 

 -Handling all inbound calls about customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products

-Exceeding customer expectations in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA. 

-Proficiency in English Communication (Speak, Read, Write)                                                          -Handling all inbound calls about customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products. 

-Exceeding customer expectations in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA. 

Training Period: 1 month 

Basic Salary (RM) 

Traditional Mandarin & English: 3,000

Mandarin, Cantonese & English: 2,100

Key Performance Indicator (KPI)- 400

Night Shift Allowance- 300

Overtime- If require

Working days- 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25  

Working Shift  - 24 Hours

(Compulsory working on Public Holidays and Weekends) 

Interview mode- Walk-in

Attraction: 1 month Accommodation Provided For Outstation * Upon request, with 6-month(s) services bond