Description / Requirements

Job Title: Customer Service Executive ( Mandarin + English) E- Hailing Taiwan

Work shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)

Working days: 6

Shuttle service provided: Yes

Salary: 3,000 MYR Basic + 1,000 MYR Allowance

Qualifications:

-18 years old, completed with SPM, UEC, and IGCSE certificates.

-Language Proficiency: Can speak traditional Mandarin & English

Location: Johor Bahru

Job Description:

-Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficient in computer typing skills

-Ability to handle multiple tasks in a fast-paced environment.

-Good computer literacy