Customer Service Executive Mandarin / English
1
- 3 year(s)
Malaysia -
Johor
3
- 4 Thousand p.m
Posted By: Brenda Mielizu
Job Description
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Role: Customer Care Officer
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills:
- Customer Relations
- Customer Service
- Mandarin
- english
- Customer oriented
- Customer Acquisition
- New Customers
- Customer Service Agent Mandarin or Cantonese Voice Support
- Proficient in the Mandarin language
- Have experience at least 2 years in inbound calls exclusive to Mandarin customers
- mandarin + english speaker
-
Customer Service Executive
Qualification: Completed with SPM, UEC, ICGSE certificate
Language: Mandarin, Cantonese & English
Salary - 3000 MYR plus Allowance upto 700 MYR for Mandarin plus English Speakers
Joining Bonus - Upto 5000 MYR.
Location - Johor Bahru & Ara Damansura
Job Description:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
- Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products.
- Exceeding customer expectation in terms of customer service & accurate information.-Working in a team to achieve the required KPI elements and SLA.
Working days- 5.5 / 6
Shuttle service provided- Yes
Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25
Working Shift - 24 Hours
(Compulsory working on Public Holidays and Weekends)
Send your CV to brenda@gratitudeindia.com
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.
Brenda Mielizu
Recruiter - Gratitude India
Johor ,
Followers
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