Customer Service Executive

Qualification: Completed with SPM, UEC, ICGSE certificate  

Language: Mandarin, Cantonese and English

Job Description:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products

Exceeding customer expectations in terms of customer service and accurate information.

Working in a team to achieve the required KPI elements and SLA. 

-Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products. 

Exceeding customer expectations in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA. 

Training Period : 1 month 

Basic Salary (RM) 

Traditional Mandarin and English: 3,000

Mandarin, Cantonese and English: 2,100

Key Performance Indicator (KPI): 400

Night Shift Allowance: 300

Overtime: If required

Working days: 6

Shuttle service provided: Yes

Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25  

Working Shift: 24 Hours

(Compulsory working on Public Holidays and Weekends) 

Interview mode: walk-in

Attraction: 1 month Accommodation Provided For Outstation * Upon request, with 6-month(s) services bond