Customer Service Executive – E-Hailing Singapore Market

• Handle inbound calls related to general customer inquiries, complaints, feedback, comments, and other issues concerning the company's products and services.

• Provide accurate information and deliver excellent customer service to meet and exceed customer expectations.

• Resolve customer concerns professionally and efficiently.

• Work collaboratively with team members to achieve Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

• Maintain high standards of communication, service quality, and customer satisfaction.

Eligibility Criteria

• Must be a Malaysian national.

• Must have completed SPM, UEC, or IGCSE.

• Good English communication skills in speaking, reading, and writing.

• Previous customer service experience, preferably handling international accounts, is an advantage.

• Typing speed of 25 WPM with 100% accuracy and a net speed of 25 WPM.

Working Conditions

• Must be willing to work onsite in Johor Bahru.

• Must be comfortable working 6 days a week on 24-hour rotational shifts.

• Must be available to work on weekends and public holidays.

• Shuttle service will be provided.

Prescreening Questions

1. Have you completed SPM, UEC, or IGCSE?

2. How many years of customer service experience do you have with international accounts?

3. How would you rate your English language proficiency?

4. What is your nationality?

5. What is your current location?

6. Are you willing to work onsite in Johor Bahru?

7. Are you willing to work 24-hour rotational shifts, 6 days a week, including weekends and public holidays?

8. What is your current or last drawn salary?

9. Are you comfortable with the salary package of MYR 2,100 basic + MYR 700 allowance?

Note: Candidates must meet the nationality and onsite work requirements to be considered for this position.