Job description:

A customer service representative plays a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers. 

Shifting schedule ( mon-fri).

Roles and responsibilities:

Responsibilities and Accountabilities

• Support customers to place online orders with the client.

• Provide timely support to customers through available communication channels (inbound phone calls and email).

• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

• Identify and escalate priority issues through appropriate channels as and when necessary.

• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

• Maintains and improves quality of service by sharing suggestions and recommendations.

• Keep job knowledge and skills up to date by attending training and continuously learning.

• Meet all key performance indicators set by the company and client.

• Adhere to the policies and procedures set by the company and client.

Skills:

1. Strong communication skills.


2. Problem-solving abilities. and a customer-centric mindset are essential.


3. Adaptable, proactive, and having a positive attitude.

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Qualifications: 

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension).

 Experince:

• Minimum of 1 year work experience in customer services / sales related

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a ‘must’ but would be a distinct advantage.