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Designation: Customer Service Agent Mandarin or Cantonese Voice Support

Location: Kuala Lumpur

Organization Type: BPO Call Center

Job Title : Customer Service Agent Mandarin or Cantonese Voice Support

Requirement: Degree/Diploma/SPM holder with no experience needed

Working Hour: 5 days in a week (Mon-Sun). Permanent night shift, 8pm-8am (Depends on which shift entitled)

Salary: RM4000-RM4500 + Night shift allowance

Working Roster 5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice

Role & Responsibilties:

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  Take call and provide accurate answer to customer queries.

  
  


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  Delivery excellent customer support & services and offering patient assistance at all times.

  
  


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  Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).

  
  


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  Deliver customers support & services effectively through active communications.

  
  


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  Meet and exceed all key performance indicators set by the company and the client.

  
  


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  Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.

  
  


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  Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.

  
  


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  Abide to De-escalation processes that involving dissatisfied customer. Requirements:

  
  


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  Minimum 1 year relevant working experience in voice channel support in customer services

  
  


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  Minimum Diploma Holder or higher is preferred.

  
  


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  Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.

  
  


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  Proficient in Mandarin either Cantonese and English is a must

  
  


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  Malaysian Native speaker with above or more required languages is an added advantage

  
  


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  Always perform duty in professional manner at all times

  
  


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  To demonstrate willingness and effort to offer help needed to customer and peers with respect

  
  


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  Being attentive during training & call handling

  
  


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  Equipped with negotiation skills and able to handle difficult customer over the phone calls.

  
  


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  Proficient in general computer knowledge & skills.

  
  


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  Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive

  
  


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  Always acknowledge and deliver respond to Team leader or supervisor.

  
  


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  Flexible and quickly adapt to new processes and information changes.

  
  


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  Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.