Job Title : Customer Service Agent

Mandarin or Cantonese Voice Support

Requirement: Degree/Diploma/SPM holder with no experience needed

Working Hour: 5 days in a week (Mon-Sun). Permanent night shift, 8pm-8am (Depends on which shift entitled)

Salary: RM4000-RM4500 + Night shift allowance

Working Roster

5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break

twice

Role & Responsibilties:

• Take call and provide accurate answer to customer queries.


• Delivery excellent customer support & services and offering patient assistance at all times.


• Respond to customer’s inquiries over knowledge acquired through training (client product,
  
  continuous improvement, and refresher courses).


• Deliver customers support & services effectively through active communications.


• Meet and exceed all key performance indicators set by the company and the client.


• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
  
  day due to business requirement.


• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.


• Abide to De-escalation processes that involving dissatisfied customer.
  
  Requirements:


• Minumim 1 year relevant working experience in voice channel support in customer services


• Minimum Diploma Holder or higher is preferred.


• Strong in communication skill in oral & written, deliver active listening and able to articulate step by
  
  step problem solving.


• Proficient in Mandarin either Cantonese and English is a must


• Malaysian Native speaker with above or more required languages is an added advantage


• Always perform duty in professional manner at all times


• To demonstrate willingness and effort to offer help needed to customer and peers with respect


• Being attentive during training & call handling


• Equipped with negotiation skills and able to handle difficult customer over the phone calls.


• Proficient in general computer knowledge & skills.


• Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be
  
  responsive


• Always acknowledge and deliver respond to Team leader or supervisor.


• Flexible and quickly adapt to new processws and information changes.


• Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.