Title: Customer Service Advisor (Thai Speaking)

Job Location:Penang

Work Type: WFO

About Company?

Its one of the largest BPO companies in Malaysia, Is a multilingual hub that supports services in more than 20 languages and dialects in Asia. The company has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. The company has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024). 

Responsibilities

• Proven experience in customer-facing roles (phone, chat, in person).


• Passionate about delivering exceptional customer experiences.


• Excellent communication skills, adaptable to different audiences.


• Flexible problem-solving approach, committed to exceeding expectations.


• Thrives in a team environment, eager to learn and grow.


• Curious and inquisitive, always seeking professional excellence.


• Effective time management and multitasking abilities.


• Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.


• Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.

Requirements

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.


• Must have B2 level English Language Proficiency (reading, writing, speaking and aural comprehension)


• Proficiency in reading, typing, and speaking Thai is a must.


• Call centre experience is not a ‘must’ but would be a distinct advantage.


• Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.


• Minimum typing speed of 40wpm with a 90% accuracy score.


• Computer literate and fully conversant in Microsoft Windows and Microsoft Office


• Willing to work rotational shift.


• Willing to relocate to Penang.

#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard