Title - Customer Service Advisor

DOJ - 22nd July and 5h Aug

Location - KL Sentral

Salary - Upto 4100 MYR plus 500 complexity allowance

POSITION SUMMARY: 

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks. 

DUTIES AND RESPONSIBILITIES: 

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs 

• Understand customer enquiries and ensure they are answered or routed through the  appropriate support channel 

• Manage customer escalations and ensure that these are answered, tracked, and escalated as  required 

• Perform all procedures accurately, including following documented call flows, work processes, 

data entry requirements, and complaint management processes 

• Ensure all SLAs are met accordingly 

• Demonstrate a strong customer service orientation and take responsibility to ensure customers  are satisfied 

• Provide a high level of professionalism and competent customer service 

• Able to communicate effectively with customers in a friendly and polite manner following the  processes 

• Able to read, write, and speak fluently and spontaneously in both English and, for native  speakers, in their native language