Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies.

Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now.

We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for a Customer Success Specialist.

Local Malaysian

Salary : MYR 2.5k - 3.3k

Rotational Shift

Location : Penang

Required Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.

• Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension)

Required Work experience:

• Minimum of 1 year work experience in customer services / sales related

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call Centre experience is not a ‘must’ but would be a distinct advantage.

Required Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities and Accountabilities

• Support customers to place online orders with the client.

• Provide timely support to customers through available communication channels (inbound phone calls and email).

• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

• Identify and escalate priority issues through appropriate channels as and when necessary.

• Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience.

• Maintain and improve quality of service by sharing suggestions and recommendations.

• Keep job knowledge and skills up to date by attending training and continuously learning.

• Meet all key performance indicators set by the company and client.

• Adhere to the policies and procedures set by the company and client.