12 Months Contract

Mandarin & Cantonese speaker

Location : KL Sentral

9am - 6pm (Office Hours)

5 Days Work with 2 Days Off

Off Day - Rotation

Salary :RM3,000 - RM3,500

Ability to converse & written fluently in English, Bahasa Malaysia, Mandarin & Cantonese. Preferable Mandarin & Cantonese speaker.

• SPM/Diploma/Degree any field

• Fresh graduates are encouraged to apply.

• Minimum 1 year experience in related area is preferable

• God verbal communication skills, telephone etiquette along with active listening skills

• Customer centric mindset

• Ability to multi-task, set priorities and manage time effectively

• Resilient and highly adaptable to dynamic working environment

• Must be able to work closely within the team and the same time able to work independently with minimal supervision

• Willing to work any 5 days rotational with office hours. (9am to 6pm)

• Providing first level support via phone enquiries whilst meeting service level and turnaround standards.

• Identify customers’ needs, clarify enquiries/complaints and resolve issues in a prompt and professional manner.

• Coordinate with internal departments and escalate the unresolved issues to the second level support team and ensure all cases are followed throuto closure.

• Engage and going the extra miles to satisfy customers’ needs and build customer loyalty.

• Maintain records of all conversations in the call centre database in a comprehensive manner for use of analysis and reporting.

• Undertake any other duties as-and-when assigned by the Management.