Gratitude India

Customer Relationship Management Specialist

0 - 1 year(s)

Malaysia - Kuala Lumpur . Johor Bahru . Bayan Lepas . Ampang . Bagan Pulau Ketam . Banting . Batu Arang . Jenjarum . Kampong Baharu Balakong . Kampung Baru Subang

Job Description

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Role: Any Other

Timings: Flexible (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Any Other

Key Skills:

Administrative
Korean
Japenese
Korean Language
bachelors degree
Taiwanese

Are you a highly skilled and experienced customer service professional with International Banking Experience? Do you possess excellent communication and problem-solving skills? If so, we have an exciting opportunity for you!

Job Requirements:
- Prior International Banking Experience is required
- Bachelor's Degree in any relevant field
- Possession of a Valid Passport and willingness to relocate as needed
Shift Schedule:
- Day shift currently, with the possibility of future rotational shifts
Job Responsibilities:
- Provide exceptional customer service to clients, addressing their inquiries and concerns promptly and professionally.
- Handle and resolve customer complaints effectively, ensuring a positive resolution for all parties involved.
- Utilize product knowledge and company guidelines to assist customers in a friendly and courteous manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to achieve organizational goals and objectives.
- Stay updated on industry trends and changes to improve customer service skills and knowledge.
Skills and Qualifications:
- Proven experience in International Banking or a related field is essential.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work well in a fast-paced and dynamic environment.
- Demonstrated interpersonal skills and ability to work effectively in a team.
- Proficient computer skills and familiarity with relevant software applications.
How to Apply:

If you meet the above qualifications and are excited about this opportunity, please send your updated resume.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Kingsley Agordo

Recruiter - Gratitude India

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Kuala Lumpur ,

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