Contractual Role

Location: Petaling Jaya

Salary: RM3200-RM4000

5 days rotational shift: Mon-Fri 8:30am-7pm, Sat 9am-1pm. 

Educational Qualification: SPM and above

Experience: Minimum of 1 year of customer service experience.

Responsibility: 

• First-level phone, email, and fax support for customers with corporate/consumer products (Inbound & Outbound Calls)


• Assist Service Mailbox inquiries and replies


• Remain polite, patient, and courteous with customers throughout the service


• Handle Product, Sales & Promotion inquiries on printers, cameras, scanners, projectors, and other products


• Administrative task; Any assignment as assigned by the immediate superior or HOD


• Provide accurate and understandable information to all customers and support partners


• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level


• Ensure the end-to-end experience for all customers is at a high level of customer satisfaction