Start date: Immediate Joiner

1 HC

Salary : 7K MYR

Overview

Provide timely support to customers through available communication channels (email and chat)

Identify and escalate priority issues through proper channels when necessary

Follow up with customers to ensure their technical issues are resolved

Work with other team members in identifying better ways in providing better customer support

Meet all key performance indicators set by the company and client

Adhere to the policies set by the company and client

Qualifications

Language proficiency in English is mandatory, especially writing

Must be native speaker of Korean language

Prior experience in BPO would be an added advantage

Fast learner and independent

Organizational and time management abilities