URGENT HIRING FOR CLIENT SERVICE ASSOCIATE

DUTIES AND RESPONSIBILITIES:

*Understand customer enquiries and respond via applicable channels: email, chat, and call backs.

*Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.

*Manage customer escalations and ensure that these are answered, tracked, and escalated as required.

*Perform all procedures accurately, including following client’s documented call flows,

work processes, data entry requirements, and complaint management processes.

*Ensure all SLAs are met accordingly.

*Demonstrate a strong customer service orientation and take responsibility to ensure

customers are satisfied.

*Provide a high level of professionalism and competent customer service.

*Able to communicate effectively with customers in a friendly and polite manner

following the client’s processes.

*Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

Qualifications:

*Bachelor’s degree in any field

*Minimum 1 year of experience in customer service, outbound calls, emails, and live chats.

*Can work on a rotational shift and on a weekend.

* Knowledge in social media platforms.

Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200