Description / Requirements

Role: Channel Support Specialist

Account: Mandarin (Open to native and non-native)

Salary: 120k

Set up: Onsite

Location: Sutherland BGC Taguig

Job Description:

• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.

• Conduct regular audits to identify competency gaps and propose improvements.

• Monitor channel partner performance and provide feedback to drive continuous improvement.

• Collaborate with internal teams to ensure partners have the resources they need.

• Collaborate with internal teams to identify training programs to enhance partner capabilities.

• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.

• Maintain detailed records of partner interactions and support activities.

• Assist in the creation and maintenance of partner enablement materials.

Qualification/Skills:

• 2 to 3 years’ experience in a support role in a B2B environment.

• At least 1 year experience in Account Management

• Strong communication and interpersonal skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Excellent problem-solving skills and attention to detail.

• Knowledge of industry trends in cybersecurity

• Excellent verbal and written communication skills in Mandarin

Good to have:

• Experience in partner enablement or channel support.

• Project management skills