Gratitude India

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Customer Service Executives

1 - 10 year(s)

India - Hyderabad (Hyderabad)

Job Description

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Role: Customer Service Executive -Chat

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Customer Service
International voice Process

Custkotyglit.com/lateral/cref/5
https://myglit.com/lateral/cref/5455ff1c40
**Location:** Hyderabad
**Experience Required:** International Voice Process experience mandatory
**Notice Period:** Immediate joiners only
**Salary:** Up to ₹7 LPA
**Education:** Graduation is mandatory

### Role Overview

We are hiring Customer Service Executives for an international customer support process based in Hyderabad. The role requires candidates with strong communication skills, prior international voice experience, and the ability to handle global customers professionally over voice and chat channels.

The ideal candidate should be customer-focused, confident in communication, and capable of resolving customer queries efficiently while maintaining high service standards.

### Key Responsibilities

* Handle inbound customer queries through voice and chat channels.
* Provide accurate, clear, and timely resolutions to customer issues.
* Aim for first-call resolution wherever possible.
* Deliver a positive customer experience while balancing support and business objectives.
* Understand customer concerns through active listening and effective questioning.
* Troubleshoot customer issues using available product knowledge, guides, and reference materials.
* Document all customer interactions accurately in the CRM system.
* Follow up on open cases within defined timelines.
* Maintain professionalism, empathy, and a positive tone during difficult or escalated interactions.
* Meet or exceed operational targets, quality standards, and process KPIs.

### Required Skills

* Excellent verbal and written communication skills.
* English communication level should be B2 or above; C1 is preferred.
* Prior experience in an international voice process is mandatory.
* Strong customer handling and problem-solving skills.
* Ability to explain technical or process-related information in a simple and customer-friendly manner.
* Strong listening skills, empathy, and patience.
* Ability to handle escalations and challenging customer conversations professionally.
* Good analytical and diagnostic skills to identify customer issues and provide appropriate solutions.
* Comfortable working in a target-driven and process-oriented environment.

### Eligibility Criteria

* Graduation is compulsory.
* Undergraduate candidates may be considered only with strong relevant experience, subject to approval.
* Need Candidates with International Voice Experience
* Immediate joiners only.

### Preferred Candidate Profile

* Experience in international customer support, technical support, or voice-based BPO processes.
* Strong command over English with clear pronunciation and professional tone.
* Ability to work with global customers across different regions.
* Willingness to work in rotational shifts, if required.

### Mandatory Requirements

* Graduate candidate.
* International voice experience.
* Excellent English communication.
* Immediate joiner.
* Hyderabad work location.
* Salary expectation within ₹7 LPA.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Tolulope Edun

Recruiter - Gratitude India

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Hyderabad ,

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