We are hiring for a Voice customer service role in Pune/Mumbai. The role is suited for candidates with International customer service experience.

Eligibility:
Greater than 6 months experience in relevant customer service industry
Banking Travel Healthcare Collections, Ecommerce Telecomor Technical Services for Pune Location. Any International Voice Experience is good
Graduate or undergraduate in a relevant customer service field preferred
Strong English communication with neutral accent
Advanced Windows/computer proficiency and accurate data-entry skills
Flexible for 24x7 environment, primarily aligned to US or Uk or Australian business hours

Key Responsibilities
Handle customer service interactions with strong written and oral communication
Support end-to-end activation or assurance of service
Complete all work tasks within process scope and assigned queues
Update and maintain customer interaction records, transactions, comments, and complaints
Work with internal and external teams to resolve issues quickly
Communicate with business units to obtain required information for customer orders
Ensure compliance adherence and timely milestone completion
Escalate dependencies to relevant teams when needed
Process customer requests including orders, provisioning, post-activations, assurance, and billing
Book appointments for customers
Dispatch equipment to customers
Maintain customer privacy and protect customer data
Meet prescribed customer service standards and performance objectives

Required Skills
Excellent written and oral communication
Strong customer advocacy and listening skills
Strong analytical and technical skills
Clear understanding of process/work instructions
Multi-tasking capability
Resilience and flexibility to change
Ability to generate solutions and apply logical conclusions across problems

If the candidate is not from Mumbai or Pune we have to ask if the candidate is ready to relocate to either of the city. This is only to be asked if the candidate is not from Mumbai or pune


Salary upto 7 lacs CTC as it is BPO 2